Effective Date: July 20, 2026
At Travelmartbd, we understand that customers may occasionally need to update or cancel an order after placing it. We work to process orders quickly, so cancellation or change requests must be submitted as soon as possible.
This Cancel / Change Order Policy explains the conditions, timelines, and process for requesting modifications to your order.
Order Change Policy
If you need to make changes to your order, please contact our customer support team as soon as possible after placing your order.
You may request changes such as:
- Shipping address updates
- Contact information corrections
- Product quantity adjustments
- Product selection changes
Order changes are only possible if the order has not entered the processing or shipment stage.
Once an order has been processed or shipped, we are unable to guarantee that changes can be made.
Order Cancellation Policy
Travelmartbd allows customers to request order cancellations before the order enters the fulfillment process.
To request a cancellation, please contact us immediately after completing your purchase.
|
Cancellation Request Time |
Cancellation Availability |
|
Before order processing begins |
Cancellation may be accepted |
|
During order processing |
May not be available |
|
After shipment confirmation |
Cannot be canceled |
Once an order has been shipped, it cannot be canceled. Customers may request a return after receiving the product according to our Return & Refund Policy.
How to Request a Cancellation or Order Change
To request a cancellation or modification, please contact our support team with the following information:
- Order number
- Customer name
- Email address used during checkout
- Requested change or cancellation reason
Send your request to:
Email: contact@travelmartbd.com
Our team will review your request and confirm whether the change or cancellation can be completed.
Processing Time and Order Status
Travelmartbd processes orders efficiently to ensure timely delivery.
|
Order Status |
Change / Cancellation Option |
|
Payment completed, order not processed |
Request may be accepted |
|
Order being prepared |
Limited changes may be available |
|
Order shipped |
Changes and cancellations are not available |
Because our fulfillment process begins quickly, we recommend contacting us immediately if you need assistance with your order.
Refunds for Canceled Orders
If your cancellation request is approved before shipment, the order payment will be refunded to the original payment method.
|
Refund Information |
Details |
|
Cancellation Approval |
Before shipment |
|
Refund Method |
Original payment method |
|
Refund Processing Time |
Within 12 business days |
|
Refund Fee |
No Fee |
The time required for funds to appear in your account may vary depending on your payment provider.
Address Change Requests
Customers are responsible for providing accurate shipping information during checkout.
If you notice an incorrect address after placing your order, please contact us immediately.
We will attempt to update your shipping information if the order has not been processed. However, once the package has been shipped, the shipping address cannot be changed.
Travelmartbd is not responsible for delays or delivery issues caused by incorrect address information provided by customers.
Incorrect or Missing Order Information
If your order contains incorrect details or you need assistance with your purchase information, please contact our support team as soon as possible.
Please provide:
- Order number
- Details that need correction
- Updated information
Our team will review your request and provide available solutions based on the current order status.
Orders That Cannot Be Modified or Canceled
An order cannot be changed or canceled when:
- The package has already been shipped
- The order has completed fulfillment
- The carrier has received the shipment
- The cancellation request is submitted after shipment confirmation
In these cases, customers may wait until the order arrives and request a return according to our Return & Refund Policy.
Customer Support
Our customer support team is available to assist with cancellation requests, order updates, and other purchase-related questions.
Store Name: Travelmartbd
Email: contact@travelmartbd.com
Address: 56 Meeting House Ln, Ledyard, CT 06339-1719, United States
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
For faster assistance, please include your order number and the details of your request.
Policy Updates
Travelmartbd may update this Cancel / Change Order Policy when necessary to improve our order management process or reflect changes in our services.
Any updates will be posted on this page with the revised effective date.
Thank you for choosing Travelmartbd. We are committed to providing a smooth ordering experience and reliable support for every customer.