Return & Refund Policy

Effective Date: July 20, 2026

At Travelmartbd, customer satisfaction is our priority. We want you to feel confident when purchasing our Outdoor Backpacks, Travel Backpacks, Everyday Backpacks, and Sport Backpacks. If your purchase does not meet your expectations, we provide a simple return and refund process to help resolve your concerns.

This Return & Refund Policy explains the return eligibility, return process, refund timelines, and other important information regarding your order.

Return Policy

Travelmartbd accepts returns within 60 days from the date your order is delivered.

To be eligible for a return, the product must meet the following conditions:

Products returned outside the 60-day return period may not be accepted.

Product Condition Requirements

To ensure a smooth return process, returned items should be in the same condition as when received.

Accepted returns include products that:

• Have not been used or damaged
• Are free from stains, odors, or signs of wear
• Include original product packaging and accessories when available
• Are returned with the original order information

Items that show signs of use, damage caused by customers, or missing components may not qualify for a refund.

How to Request a Return

If you would like to return your order, please follow these steps:

Step 1: Contact Our Support Team

Send a return request to:

Email: contact@travelmartbd.com

Please include:

• Order number
• Customer name
• Email address used during checkout
• Reason for return
• Photos of the product if there is a quality issue

Step 2: Receive Return Instructions

Our support team will review your request and provide the necessary return instructions.

Please do not send items back before receiving confirmation from Travelmartbd. Unauthorized returns may delay the refund process.

Step 3: Ship the Product Back

Once your return request is approved, please carefully package the item and follow the provided return instructions.

Customers should ensure the package is securely packed to prevent damage during transportation.

Refund Policy

Once we receive and inspect your returned item, we will process your refund.

Travelmartbd provides refunds within:

Approved refunds will be issued to the original payment method used during checkout.

Refund Conditions

Refunds are available when:

• The returned product meets the return requirements
• The return request is submitted within 60 days of delivery
• The returned item passes inspection
• The order information has been verified

Travelmartbd does not charge any refund processing fees.

Refund Fee: No Fee

Shipping Costs and Refunds

If a return is approved, Travelmartbd will process your eligible refund according to this policy.

Original shipping charges may be reviewed based on the reason for the return and the condition of the returned item.

If the return is caused by an incorrect item, damaged product, or quality issue, please contact our support team so we can review and provide assistance.

Exchanges

If you need a different item, size, or replacement product, please contact our customer support team.

Exchange requests are handled based on product availability. If an exchange is not available, we may provide a refund according to the terms of this policy.

Damaged, Defective, or Incorrect Items

We carefully inspect products before shipment. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Order number
• Description of the issue
• Photos showing the problem

Our team will review your request and work toward an appropriate solution.

Order Cancellation Before Shipment

If you need to cancel an order, please contact Travelmartbd as soon as possible.

Orders that have already been processed or shipped cannot always be canceled. If cancellation is no longer possible, you may request a return after receiving your order according to this Return & Refund Policy.

Non-Returnable Situations

A return may not be accepted if:

• The return request is submitted after the 60-day return period
• The product has been used or damaged after delivery
• The item is missing original components or accessories
• The product condition prevents resale

Travelmartbd reserves the right to review each return request to ensure a fair and consistent process.

Refund Processing Time

After your returned item arrives and passes inspection, refunds will be processed within 12 business days.

The time required for the refund to appear in your account may vary depending on your payment provider.

Customer Support

Our customer support team is available to assist with return requests, refund questions, and order concerns.

Store Name: Travelmartbd
Email: contact@travelmartbd.com
Address: 56 Meeting House Ln, Ledyard, CT 06339-1719, United States
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday 

When contacting us, please include your order number to help us respond more efficiently.

Policy Updates

Travelmartbd may update this Return & Refund Policy from time to time to improve our customer service process and reflect changes in our operations.

Any updates will be published on this page with the revised effective date.

Thank you for choosing Travelmartbd. We are committed to providing quality backpacks, dependable service, and a straightforward return and refund experience for every customer.